Shipping Policy
At Vape Bros Australia, we are committed to providing fast, reliable, and discreet shipping for all orders placed through our website. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and other important details.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next available business day.
In periods of high demand, promotions, or public holidays, processing times may be slightly extended.
Shipping Locations
We currently ship to customers throughout Australia.
Unfortunately, we do not ship to locations where the sale or possession of certain vaping products is prohibited by local laws or regulations. Customers are responsible for ensuring compliance with applicable laws in their jurisdiction.
Shipping Methods
We work with trusted shipping and logistics partners to ensure safe and efficient delivery of your order.
Available shipping options and costs will be displayed during checkout based on your location and order size.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Metropolitan Areas: 1–2 business days
- Regional Areas: 3–4 business days
- Remote Locations: 5–7 business days
Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, peak seasons, or other factors beyond our control.
Discreet Packaging
Customer privacy is important to us.
All orders are shipped in plain, discreet packaging without obvious branding or product descriptions visible on the exterior of the parcel.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Tracking updates are provided directly by the shipping carrier and may take up to 24–48 hours to appear in their system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Vape Bros Australia is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.
Lost or Delayed Shipments
While we work with reliable shipping partners, occasional delays may occur.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist in investigating the shipment with the carrier.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and affected items.
We will assess the situation and work toward an appropriate resolution.
Undeliverable or Returned Orders
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be resent.
Shipping Delays
Vape Bros Australia is not liable for delays caused by:
- Postal service disruptions
- Carrier operational issues
- Severe weather events
- Customs inspections (where applicable)
- Public holidays
- Events beyond our reasonable control
Contact Us
If you have any questions regarding shipping or your order status, please contact our support team:
Vape Bros Australia
Email: info@vapebrosaustralia.com
We appreciate your business and thank you for choosing Vape Bros Australia.