Refund & Returns Policy
At Vape Bros Australia, customer satisfaction is important to us. We strive to provide high-quality products and excellent service. Please review our Refund & Returns Policy carefully before making a purchase.
Change of Mind Returns
Due to the nature of vaping products and for hygiene and safety reasons, we generally do not accept returns for change of mind once an order has been shipped.
However, at our sole discretion, unopened and unused products in their original sealed packaging may be eligible for return if requested within 14 days of delivery.
Customers are responsible for all return shipping costs unless the item is faulty or supplied incorrectly.
Faulty or Damaged Products
If you receive a product that is damaged, defective, or not functioning as intended upon arrival, please contact us within 48 hours of receiving your order.
To assist with your claim, we may request:
- Your order number
- A description of the issue
- Photographs or videos showing the fault or damage
- Images of the product packaging
Once the issue has been assessed and approved, we may offer:
- A replacement product
- Store credit
- A refund where appropriate
Incorrect Items Received
If you receive an incorrect item, please notify us within 7 days of delivery.
Upon verification, we will arrange a suitable resolution, which may include replacement, store credit, or refund.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are generally not eligible for return:
- Opened e-liquids
- Opened disposable vapes
- Used vaporizers
- Used accessories
- Opened coils, cartridges, pods, or tanks
- Products damaged through misuse, neglect, modification, or improper handling
Return Authorization
Returns must be approved by Vape Bros Australia before being sent back.
Unauthorized returns may be refused and returned to the sender.
Please contact our customer support team before returning any product.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider and can take several business days to appear in your account.
Shipping fees are generally non-refundable unless the return is the result of our error or a verified product fault.
Return Shipping
Customers are responsible for safely packaging returned items.
We recommend using a tracked shipping service, as Vape Bros Australia cannot guarantee receipt of returned packages that are lost in transit.
Order Cancellations
Orders cancelled before processing or dispatch may be eligible for a full refund. Please refer to our Cancellation Policy for additional information.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).
Where required by law, customers may be entitled to a repair, replacement, refund, or other remedy for products that fail to meet applicable consumer guarantees.
Contact Us
For return requests, refund enquiries, or warranty assistance, please contact:
Vape Bros Australia
Email: info@vapebrosaustralia.com
By placing an order with Vape Bros Australia, you acknowledge and agree to the terms outlined in this Refund & Returns Policy.