Cancellation Policy
At Vape Bros Australia, we understand that circumstances can change after placing an order. This Cancellation Policy outlines the conditions under which orders may be cancelled and any applicable fees or limitations.
Order Cancellation Requests
Customers may request to cancel an order before it has been processed and dispatched.
To request a cancellation, please contact our customer support team as soon as possible with your order number and relevant details.
While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.
Orders Already Processed or Shipped
Once an order has been processed, packed, or dispatched, it can no longer be cancelled.
If your order has already been shipped, it will be subject to our Returns and Refunds Policy where applicable.
Refunds for Cancelled Orders
Approved cancellations made before processing or dispatch will generally receive a full refund to the original payment method.
Refund processing times may vary depending on your financial institution or payment provider and can take several business days to appear in your account.
Incorrect Orders
Customers are responsible for reviewing their order details before completing checkout.
If you notice an error in your order, please contact us immediately. We will do our best to make changes before the order enters the fulfillment process.
Fraud Prevention
Vape Bros Australia reserves the right to cancel any order that appears fraudulent, violates our terms of service, contains inaccurate information, or cannot be verified.
In such cases, customers will be notified and any eligible payment will be refunded.
Product Availability
Occasionally, products may become unavailable after an order has been placed.
If we are unable to fulfill your order due to inventory shortages, supplier issues, or unforeseen circumstances, we reserve the right to cancel the affected order and provide a full refund for any unavailable items.
Force Majeure
Vape Bros Australia shall not be held liable for delays, cancellations, or inability to fulfill orders resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, government actions, supplier failures, or other unforeseen events.
Contact Us
For order cancellation requests or questions regarding this policy, please contact:
Vape Bros Australia
Email: info@vapebrosaustralia.com
We appreciate your understanding and thank you for shopping with Vape Bros Australia.