Payment Policy
At Vape Bros Australia, we are committed to providing a secure, convenient, and transparent payment experience for all customers. This Payment Policy outlines the terms and conditions relating to payments made through our website.
Accepted Payment Methods
We currently accept the following payment methods:
- PayID
- Bank Transfer (Direct Deposit)
- Other payment methods as displayed during checkout
Available payment options may change from time to time without prior notice.
Payment Verification
For security and fraud prevention purposes, all payments may be subject to verification before an order is processed.
Vape Bros Australia reserves the right to request additional information to verify the identity of the purchaser or the legitimacy of a transaction.
Orders may be delayed or cancelled if payment verification cannot be completed.
Payment Processing
Orders will only be processed once payment has been successfully received and confirmed.
For PayID and bank transfer payments, customers should ensure that payment details are entered correctly and that payment references are included where instructed.
Failure to provide accurate payment information may result in delays to order processing.
Pricing
All prices displayed on our website are listed in Australian Dollars (AUD) unless otherwise stated.
Prices are subject to change without notice. The price charged for an order will be the price displayed at the time the order is successfully placed.
Order Confirmation
After placing an order, customers will receive an order confirmation email containing order details and payment instructions where applicable.
Receipt of an order confirmation does not constitute acceptance of the order until payment has been verified and the order has been approved for processing.
Failed or Rejected Payments
If a payment is declined, rejected, reversed, or otherwise unsuccessful, the order may be cancelled or placed on hold until payment has been successfully completed.
Customers should contact their financial institution if they experience issues with payment authorization.
Fraud Prevention
To protect our customers and business, Vape Bros Australia reserves the right to:
- Refuse suspicious transactions
- Cancel orders suspected of fraud
- Request additional identification or verification documents
- Limit or restrict certain payment methods
Any cancelled order due to suspected fraudulent activity may be refunded at our discretion following investigation.
Refunds
Approved refunds will be processed in accordance with our Refund & Returns Policy.
Refunds will generally be issued to the original payment method used for the purchase unless otherwise required by law.
Processing times may vary depending on the payment provider or financial institution.
Payment Security
We take reasonable precautions to protect customer payment information.
Sensitive payment data is processed through secure systems designed to safeguard personal and financial information from unauthorized access.
While we strive to maintain the highest security standards, no online payment system can guarantee absolute security.
Customer Responsibility
Customers are responsible for ensuring:
- Payment information is accurate
- Sufficient funds are available
- Payment instructions are followed correctly
- Contact information is up to date
Any delays resulting from incorrect payment details provided by the customer may affect order processing and delivery times.
Contact Us
If you have any questions regarding payments or payment processing, please contact our support team:
Vape Bros Australia
Email: info@vapebrosaustralia.com
By placing an order through Vape Bros Australia, you acknowledge and agree to the terms outlined in this Payment Policy.