Warranty Policy
At Vape Bros Australia, we are committed to providing high-quality products and excellent customer service. This Warranty Policy outlines the warranty coverage available for eligible products purchased through our website.
Warranty Coverage
Many of the products sold by Vape Bros Australia are covered by a manufacturer’s warranty against defects in materials and workmanship under normal use.
Warranty periods may vary depending on the product and manufacturer. Specific warranty information, where applicable, may be included with the product packaging or product description.
What Is Covered
This warranty generally covers:
- Manufacturing defects
- Faulty workmanship
- Device malfunctions occurring under normal intended use
- Components that fail due to manufacturing faults within the applicable warranty period
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage, including scratches, dents, or discoloration
- Damage caused by misuse, abuse, negligence, or improper maintenance
- Accidental damage, drops, water damage, or liquid ingress
- Damage caused by unauthorized modifications or repairs
- Damage resulting from improper charging or use of incompatible accessories
- Consumable items including coils, pods, cartridges, tanks, batteries, e-liquids, and disposable vape products unless defective upon arrival
- Products used contrary to manufacturer instructions
Warranty Claim Process
To submit a warranty claim, customers must contact Vape Bros Australia and provide:
- Order number or proof of purchase
- Description of the issue
- Photos or videos demonstrating the fault
- Any additional information requested to assess the claim
Claims submitted without sufficient supporting information may experience delays.
Warranty Assessment
All warranty claims are subject to inspection and assessment.
Vape Bros Australia reserves the right to determine whether a product fault is covered under warranty and may require the product to be returned for inspection before a claim is approved.
Warranty Remedies
If a warranty claim is approved, Vape Bros Australia may, at its discretion:
- Repair the product
- Replace the product with the same or equivalent model
- Provide store credit
- Issue a refund where appropriate and required by law
The chosen remedy will depend on the nature of the defect, product availability, and applicable consumer protection laws.
Return Shipping for Warranty Claims
Where a warranty claim is approved, Vape Bros Australia may reimburse reasonable return shipping costs or provide instructions for returning the product.
Customers should not return products without prior authorization.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Warranty Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Limitation of Liability
To the maximum extent permitted by law, Vape Bros Australia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of any product purchased from our store.
Contact Us
For warranty enquiries or to submit a warranty claim, please contact:
Vape Bros Australia
Email: info@vapebrosaustralia.com
By purchasing products from Vape Bros Australia, you acknowledge and agree to the terms outlined in this Warranty Policy.